Therapists warn AI chatbots are not a substitute for qualified counsellors

Therapists have cautioned that AI chatbots should not replace qualified mental health professionals after hearing “horrendous stories” from users.

A poll commissioned by Laya Health Insurance found that 60 % of respondents have asked AI chatbots for help with their mental health. Irish Association for Counselling and Psychotherapy CEO Lisa Molloy said she is “very concerned” by these findings.

Speaking on Newstalk Breakfast, Molloy acknowledged that AI can be useful for sign‑posting and providing information, but stressed that it lacks the nuance required in therapeutic work. She highlighted that the core of effective counselling is human connection, trust, empathy and understanding – qualities an AI cannot deliver.

According to Molloy, a trained therapist can recognise when to listen, pose difficult questions, challenge safely and identify risk, whereas there is currently no evidence that AI can replicate this therapeutic alliance.

The association reports frequent complaints of poor advice from AI chatbots, which can reinforce harmful thought patterns or give inappropriate guidance. Molloy urged anyone struggling to seek help from a qualified counsellor rather than rely on a chatbot.

People in need of emotional support can contact the Samaritans free of charge at 116 123.

Source: Newstalk. Photo: Yan Krukau / Pexels.